Last updated: 27 August 2026
These Terms of Service ("Terms") are a legally binding agreement between Harmix Inc. ("Harmix", "we", "us") and the entity or person agreeing to them ("Customer", "you"), governing access to and use of the Pam platform, our websites at harmix.ai, manager.harmix.ai and pam.harmix.ai, our APIs, and our Model Context Protocol interfaces (together, the "Service").
Harmix Inc. is a Delaware corporation with its registered office at 300 Delaware Avenue, Ste 210 #615, Wilmington, DE 19801, United States.
By creating an account, accessing the Service, or clicking to accept these Terms, you agree to be bound by them. If you do not agree, do not use the Service. If you are agreeing on behalf of a company or other organization, you represent that you have authority to bind it, and "you" means that organization.
You must be at least 18 and able to enter into a binding contract to use the Service. By creating an account you represent that you are. We do not verify age; we rely on that representation. If we learn that an account belongs to someone under 18, we will close it and delete the associated data.
If you use the Service as a consumer, and the law where you live gives consumers rights that cannot be excluded by contract, nothing in these Terms limits those rights, and they prevail over anything here that conflicts with them.
We may update these Terms. For changes that materially reduce your rights or increase your obligations, we will give you at least 30 days' notice by email to your account address or by notice in the Service before they take effect. Other changes take effect when we update the "Last updated" date. If you do not accept a material change, your remedy is to stop using the Service and cancel before it takes effect.
Pam connects to workplace tools you authorize – email, calendar, document stores, chat and meeting platforms – and builds a structured, queryable memory from the content it finds there, which you and your AI agents can retrieve.
You are responsible for your account credentials and for all activity under your account. Tell us promptly at security@harmix.ai if you believe your account has been compromised.
You are responsible for the third-party accounts you connect, for having the right to connect them, and for the configuration and security of those accounts. Disconnecting an integration is always available to you and stops further ingestion from that source.
"Customer Content" means everything you or your users put into, or authorize Pam to retrieve into, the Service: content from your connected accounts, meeting recordings and transcripts, uploaded files, agent conversations, and the memory records derived from any of it.
You own your Customer Content. Nothing in these Terms transfers ownership of it to us. As between you and Harmix, all right, title and interest in Customer Content remains yours.
You grant us a limited, non-exclusive licence to host, copy, transmit, process, analyze and display Customer Content solely to provide, secure and support the Service for you, and as otherwise instructed by you. That licence ends when the content is deleted or the agreement ends, except for copies in routine encrypted backups, which age out on our normal backup cycle.
You are responsible for Customer Content and for having the rights needed to put it into the Service. You represent that:
Our handling of personal data is described in our Privacy Statement, which forms part of these Terms.
We process personal data contained in Customer Content only to provide, secure and support the Service for you, and on your instructions. We do not use it for our own purposes.
Subprocessors. You authorize us to engage subprocessors to deliver the Service. The current list is published at trust.harmix.ai. We will give you at least 30 days' notice before adding or replacing a subprocessor that processes Customer Content. If you reasonably object within that period on the grounds that the new subprocessor presents a security or data protection risk, we will work with you in good faith to find an alternative, and if we cannot, you may terminate the affected part of the Service and receive a pro-rata refund of prepaid fees for the unused term.
Deletion. You can delete your account from within the Service at any time, which erases your Customer Content from our production systems immediately. If you ask us in writing instead, we verify the request and complete deletion within 30 days. In both cases residual copies age out of encrypted backups within a further 7 days.
We maintain an information security program with administrative, technical and organizational measures designed to protect Customer Content against unauthorized access, disclosure, alteration and destruction, appropriate to the nature of the data. This includes encryption of Customer Content in transit and at rest, role-based access control on a least-privilege basis with periodic access reviews, peer review of changes before they reach production, logging and monitoring, vulnerability management, and security awareness training for personnel.
We maintain a SOC 2 examination of the security of the Service. Subject to confidentiality, we will make the report available to you on request.
Incident notification. If we become aware of a security incident affecting your Customer Content, we will notify you without undue delay and in any event within 72 hours of confirming it, describe what we know, and keep you informed as we investigate and remediate.
Our security program evolves. We may change specific measures, but will not materially reduce the overall level of protection during your subscription term.
"Confidential Information" means non-public information disclosed by one party to the other that is identified as confidential or that a reasonable person would understand to be confidential from its nature or the circumstances of disclosure. Customer Content is your Confidential Information. The non-public parts of the Service, and our security and technical documentation, are ours.
Each party will protect the other's Confidential Information with at least the care it uses for its own, and no less than reasonable care; will use it only to perform under these Terms; and will disclose it only to personnel and contractors who need it and are bound by confidentiality obligations no less protective than these.
These obligations do not apply to information that is or becomes public without breach, was already known without a duty of confidence, is independently developed without use of the other party's Confidential Information, or is lawfully obtained from a third party.
If a party is compelled by law to disclose Confidential Information, it will, where legally permitted, give the other party prompt notice and reasonable cooperation to seek protective treatment.
These obligations continue for 3 years after the agreement ends, and for as long as the information remains a trade secret in the case of trade secrets.
The Service uses AI models to analyze Customer Content and generate summaries, suggestions, drafts, task proposals and answers ("Output").
We do not train AI models on Customer Content. We do not use it to train, fine-tune or develop models, ours or anyone else's. We engage model providers under commercial API terms that prohibit them from using submitted content to train their models. Memory is never pooled across customers: retrieval for you runs only over your own workspace.
Output can be wrong. AI systems produce plausible text that may be inaccurate, incomplete or misleading, and different users may receive similar Output. You are responsible for reviewing Output before relying on it, and you must not use it as the sole basis for any decision with legal, financial, medical, employment or similarly significant consequences. As between you and us, and to the extent permitted by law, you own the Output generated for you from your Customer Content, subject to our rights in the Service itself.
The Service does not make automated decisions that produce legal effects concerning any individual or similarly significantly affect them. A person always decides whether to act on what Pam suggests.
Access is sold on a subscription basis. Current plans, credit allowances and prices are shown in the Service and at manager.harmix.ai/#pricing. New accounts start on a trial plan with a limited credit allowance.
Payments are processed by Stripe. We accept the payment methods Stripe offers at checkout; we do not receive or store your card number. All fees are stated and payable in US dollars unless we agree otherwise in writing.
Subscriptions renew automatically for successive terms until cancelled, and you authorize us to charge your payment method on each renewal without further approval. Fees are exclusive of taxes, which we will add where required.
We may change prices. A price change takes effect at your next renewal, and we will give you at least 30 days' notice before it does.
If a payment fails or is overdue we may suspend the Service after giving you notice and a reasonable opportunity to fix it.
You may cancel at any time from your account settings or by contacting us. Cancellation takes effect at the end of your current paid term – you keep access until then, and we do not pro-rate refunds for the remainder of a term you have already paid for.
Except where these Terms say otherwise, or where the law requires it, fees are non-refundable.
If you are unhappy with the Service, please email us at support@harmix.ai – we would rather hear about it than lose you.
You may use the Service only for your internal business purposes and in accordance with these Terms and applicable law. You will not, and will not permit anyone to:
If you send us suggestions, ideas or other feedback about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use it without restriction or compensation to you. Feedback is given voluntarily and, unless you tell us otherwise, we may act on it freely.
This applies only to feedback about the Service. It does not apply to Customer Content, which is governed by section 3 and remains yours.
The Service, and all software, models, interfaces, documentation, designs and trademarks in it, are owned by us or our licensors and protected by intellectual property law. Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service for your internal business purposes during your subscription term. We reserve all rights not expressly granted.
We may generate aggregated, de-identified statistics about use of the Service and use them to operate and improve it. Such statistics will never identify you, your users, or any individual, and will never contain or reveal Customer Content.
We may monitor the Service for violations of these Terms, and may take appropriate action including suspending or removing content or access.
These Terms apply for as long as you use the Service.
You may terminate at any time as described in section 9.
We may suspend or terminate your access if you materially breach these Terms and do not cure the breach within 15 days of written notice, or immediately and without notice where your use poses a security risk to the Service or other customers, is unlawful, or where required by law. Where we suspend rather than terminate, we will restore access once the cause is resolved.
On termination: your right to use the Service ends; you should export any Customer Content you want to keep before the end of your term; and we delete Customer Content as described in section 4. Sections that by their nature should survive – Customer Content ownership, confidentiality, disclaimers, limitation of liability, indemnification and governing law – survive termination.
We work to keep the Service available, but we do not commit to a specific uptime level or support response time under these Terms. If you need either, we can agree them separately in writing.
We may need to perform maintenance, and may modify, suspend or discontinue features. For changes that materially and adversely affect a feature you rely on, we will give reasonable advance notice where practical.
If we discontinue the Service as a whole, we will give you at least 30 days' notice and refund prepaid fees for the unused portion of your term.
EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT OUTPUT WILL BE ACCURATE OR COMPLETE.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.
TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE OR LOSS OF GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY.
Loss or corruption of Customer Content is not excluded by the paragraph above. We hold the only copy of the memory records derived from your content, so their loss is treated as a direct damage, subject to the cap below.
EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE FEES PAID OR PAYABLE BY YOU TO US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.
These limits do not apply to: your payment obligations; a party's deliberate misuse or unauthorized disclosure of the other party's Confidential Information; your indemnification obligations under section 17; or liability arising from a party's fraud, gross negligence or wilful misconduct.
For the avoidance of doubt, liability arising from a security incident – including unauthorized access to, or disclosure of, Customer Content by a third party – is subject to the cap above, except where it results from conduct described in the preceding paragraph.
Nothing in this section limits liability that cannot be limited under applicable law.
By you. You will defend us against third-party claims arising from your Customer Content, your use of the Service in breach of these Terms or applicable law, or your failure to obtain the notices and consents described in section 3, and will indemnify us for damages finally awarded and reasonable costs.
By us. We will defend you against third-party claims that the Service, used as permitted, infringes that party's intellectual property rights, and will indemnify you for damages finally awarded and reasonable costs. If the Service becomes, or we believe it may become, the subject of such a claim, we may modify it, obtain a licence, or terminate the affected subscription and refund prepaid unused fees. We have no obligation for claims arising from Customer Content, from use in breach of these Terms, or from combination with anything we did not supply.
The indemnified party must give prompt notice, allow the indemnifying party to control the defence, and provide reasonable cooperation. No settlement admitting fault or imposing obligations on the indemnified party may be made without its consent.
Neither party will use the other's name or logo publicly without prior written consent, except that we may identify you as a customer in a list of customers if you have given us written permission.
Using the Service, emailing us, and completing forms are electronic communications. You consent to receive communications from us electronically, and agree that electronic notices, agreements and records satisfy any legal requirement that they be in writing.
These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
The parties will first try to resolve any dispute informally, by written notice followed by good-faith discussion for at least 30 days.
If the dispute is not resolved in that period, it will be brought exclusively in the state or federal courts located in the State of Delaware, United States. Each party consents to the personal jurisdiction of those courts and waives any objection based on venue or forum non conveniens.
Nothing in this section prevents either party from seeking injunctive relief in any court of competent jurisdiction to protect its intellectual property or Confidential Information.
These Terms, together with the Privacy Statement, are the entire agreement between us about the Service and supersede prior discussions. Where you and we have signed a separate written agreement covering the Service, that agreement prevails over these Terms to the extent of any conflict.
Failure to enforce a provision is not a waiver of it. If a provision is held unenforceable, it is severed and the rest remains in effect. You may not assign these Terms without our written consent; we may assign them to an affiliate or in connection with a merger, acquisition or sale of assets. Neither party is liable for delay or failure caused by events beyond its reasonable control. Nothing here creates a partnership, joint venture, employment or agency relationship. These Terms will not be construed against us merely because we drafted them.
Questions about these Terms, or complaints about the Service: